My wife and I met in person with Mike McMorris, Retail Personal Banker, at Fifth Third Bank, located at 53 S 2nd Street, Lafayette IN 47901 to find out what steps would be needed to close my deceased mother's savings account. Mike mentioned we might be interested in some services the bank offered.
On 2013-12-26 or 2013-12-27 my wife made an appointment for 10:00 on 2013-12-28 to meet with Mike to close the account.
On 2013-12-28 my wife, my sister, and I arrived a few minutes early for the10:00 appointment. He still had a client in his office. At around 10:03 I was shocked that he had customers without an appointment go ahead of us. After they left, at 10:21 he invited us in. I suggested to him that the bank should have more than one person working if he was doing appointments. (Why make an appointment, if it doesn't get you higher priority than a walk-in?) There were four offices and a conferencce room next to his office that had no one in them.
My sister and I received checks for half the balance of the account. We weren't interested in any of the services Mike talked about earlier. We deposited the checks at one of Fifth Third's competitors and I told two tellers and one banker there about the bad service at Fifth Third.
bad customer service
Fifth Third Bark
53 S 2nd St
53 S 2nd Street